Quality Management

Portwell Manufacturing Excellence

  • We supply component inventory management with automation.
  • In-house SMT lines and PCB assembly and functional testing.
  • In-house system integration and testing.
  • ISO 14001 and ISO 9001 certified manufacturing facilities (89,000 sq. ft. in Taipei).
  • Flexible production capability.

Employee Training

In Portwell MOC, each operator’s professional skills are improved by training before jobs and re-training periodically as necessary. By paying particular attention to the human aspects of production, MOC ensures stable and reliable quality which directly decreases the costs of poor quality and increase customer satisfaction.

Individual training needs to be established based upon job requirements, and re-established whenever new equipment, processes or products are introduced. Training ensures that employees understand the consequences of performing their jobs incorrectly, and is conducted prior to assigning employees, contractors, or temporary personnel to a new task. Training records are maintained according to the quality system.

Pre-employment Training 100%
On-the-Job Training 100%
Regular Training 100%
Regular Assessment 100%

In the meantime, competency is measured relative to quality trends and retraining is provided where necessary.

Quality Control

As an integral part of the overall quality system, Portwell emphasizes quality during the entire manufacturing process, from the acquisition of material to the delivery of finished goods.

In practice, documents are attached with materials from the Receiving department to IQC inspection or to IQC return if rejected. The internal audit checklist ensures that requirements are met for each process. In addition, Portwell periodically maintains and calibrates equipment. Per the standard process, if any equipment is found out of specification, the last three lots of products will be re-tested using confirmed calibrated equipment. 

Most importantly for quality control, all procedures include a checklist for inspection within incoming, in-process, and final out-going QC to ensure that correct documents and revisions are in place before assembly. MES software is used to ensure that each assembly station and process step is completed before moving to next step.

Corrective and Preventive Action (CAPA)

Portwell ensures its manufacturing service quality through the implementation of corrective and preventive measures against abnormalities or future problems. QA members manage issues when they arise and work closely with suppliers to find solutions.
The process for product corrections starts by contacting suppliers about relevant issues discovered during production monitoring. Documentation of the root cause, correction actions taken, and approval from Portwell is filed through a Supplier Corrective Action Form (SCAF). In order to close out this SCAF, it needs final approval from both parties before it can be closed in Portwell’s Quality Management System (QMS).
We review open cases every month in order to provide closure for new issues that may come up over time.

Portwell cares about its customers we identify and communicate any irregularities early and prevent recurrence. That’s why we take corrective and preventive action – to identify the source of the problem and make sure it doesn’t happen again.

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